FAQ
The Willows is a luxurious home furnishings and lifestyle atelier and showroom offering our customers a casual, yet clasically elegant collection of beautiful finds. We offer unique, timeless appeal to your home or office with “objects for a life well lived.”
Accepted Payment Methods:
- ✓Credit/Debit Cards
- American Express
- MasterCard
- Visa
- Discover
Willows Design has a detailed Return Policy.
Of course! Here at Willows Design, we are dedicated to selling the highest quality products using only the finest materials. Our entire catalog of products is fully guaranteed against defects in materials and craftsmanship.
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped.
The State of Arizona requires us to collect sales tax on all orders shipping to Arizona. The appropriate sales tax will be added to orders at checkout.
Once an order has been placed, you cannot change or cancel your order via our website. To request a change or cancellation of an order, please contact infowillowsonline@gmail.com
If your order is stock and we process the charges to your credit card, it will ship within 2 business days from the date of your order. We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at infowillowsonline@gmail.com
✗ At this time, we are unable to ship to APO addresses. We apologize for the inconvenience.
Yes, most of our products can be shipped to a P.O. Box. When using a P.O. Box as a shipping address, please be sure to include your telephone number at checkout.
View our detailed Privacy Policy here.
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We would be glad to further assist you. Visit us at our Contact Us page to get in touch.