FAQ

What is Willows Design?

The Willows is a luxurious home furnishings and lifestyle atelier and showroom offering our customers a casual, yet clasically elegant collection of beautiful finds. We offer unique, timeless appeal to your home or office with “objects for a life well lived.”

Which payment methods do you accept?

Accepted Payment Methods:

    ✓Credit/Debit Cards
    • American Express
    • MasterCard
    • Visa
    • Discover
    ✓PayPal
What is your return policy?

Willows Design has a detailed Return Policy.

Are your products guaranteed?

Of course! Here at Willows Design, we are dedicated to selling the highest quality products using only the finest materials. Our entire catalog of products is fully guaranteed against defects in materials and craftsmanship.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped.

Do you charge sales tax?

The State of Arizona requires us to collect sales tax on all orders shipping to Arizona. The appropriate sales tax will be added to orders at checkout.

How can I make a change or cancel my order?

Once an order has been placed, you cannot change or cancel your order via our website. To request a change or cancellation of an order, please contact infowillowsonline@gmail.com

How long will it take for my order to ship?

If your order is stock and we process the charges to your credit card, it will ship within 2 business days from the date of your order. We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at infowillowsonline@gmail.com

Can you ship to an APO Address?

✗ At this time, we are unable to ship to APO addresses.  We apologize for the inconvenience.  

Can you ship to a P.O. Box?

Yes, most of our products can be shipped to a P.O. Box. When using a P.O. Box as a shipping address, please be sure to include your telephone number at checkout.

Another shipping question?

More questions about Shipping or Returns?

What is Willows Design's privacy policy?

View our detailed Privacy Policy here.

Does Willows Design have an awesome Newsletter?

Yeah, we do. Sign up for exclusive offers HERE.

Didn't find what you were looking for?

We would be glad to further assist you. Visit us at our Contact Us page to get in touch.