Willows Shipping Policy

Order Confirmation:
You will receive a confirmation e-mail when you place an order at willowsdesign.com. Receipt of this email means that we have received your order in our system and that your credit card has been pre-authorized for the purchase.

Order Shipment:
Your new items will be shipped within 1-3 business days of receipt of your order. Final charges will be processed when we submit your order for shipment.

Order Tracking:
You will receive a tracking information e-mail within 24 hours of your package leaving our shop. If you do not receive tracking information within 3 business days of your order, please send an email to info@willowsdesign.com.

Domestic Shipping:
For standard shipping, willowsdesign.com uses FedEx, USPS Priority Mail or UPS Ground, whichever has the fastest delivery option. The delivery date will be based on shipping method selected and distance from our warehouse in Phoenix, Arizona.

Continental United States Shipping Costs:

Standard Shipping 0.00 lbs - 4.99 lbs $8.00 USD
Heavy Goods Shipping 5.00 lbs - 20.00 lbs $18.00 USD
Oversize Goods Shipping 20.00+ lbs $36.00 USD

International Shipping:
At this time we do not ship outside of the United States.

Cancellations & Refunds:
If you need to cancel your order after it has already been shipped, please note the buyer is responsible for return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.